Policies

Information and Procedures

• Food and Beverage requests must be submitted within 48 hours of required delivery. Please note the system will not accept orders with less than 48 hours’ notice.


• Full service Catering events must be submitted at least 2 weeks prior to the event.


• Conference room reservations must be made using the Conference Room Reservation system located on the Stella Maris intranet: Stella Spirit. Catering and food requests must be submitted separately through Catertrax.


• We ask that you give us a final attendance number at least 72 hours prior to your function so that we may make final arrangements. If no final guarantee is received, we will consider the number indicated on the original booking forms to be the correct and guaranteed number of guests. The guarantee is not subject to reduction after 72 hours.


• If you are having difficulty logging into the system, placing orders, etc., please review the instructions for Catertrax link located on the main page of Stella Maris Intranet: Stella Spirit.


• Please note that only one reservation can be submitted at a time. For questions with entering multiple requests, please contact Dining Services at x7777.


• Cancelations: Same day cancelations will be fully charged to the department. Special orders/events will be charged if unable to cancel with the food purveyor prior to delivery.

ADDITIONAL CHARGES

• Additional linen charges may apply for specific linen requests. For large or specialty events equipment may need to be rented. We can provide this for you at an additional charge. Room set up fee may apply for events of 100ppl or more, please contact the Dining Services office.